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Overview

Every order needs to get to your customer. Knead helps you manage whether each order is a delivery or a pickup, schedule fulfillment times, and track status from kitchen to customer.

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Setting Delivery or Pickup on an Order

When you create or edit an order, you choose the fulfillment method.
  1. Open the order you want to update.
  2. Tap the Fulfillment section.
  3. Select Delivery or Pickup.
  4. Save the order.
You can change the fulfillment method any time before the order is marked as complete.
Pro tip: If most of your orders are pickup, set pickup as your default fulfillment method in your business settings. You can still switch individual orders to delivery.

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Scheduling Fulfillment Times

Each order can have a specific date and time for delivery or pickup.
  1. Open the order.
  2. Tap the Fulfillment Date field and select the date.
  3. Set a time or time window (for example, “between 2pm and 4pm”).
  4. Save the order.
Scheduled times appear on The Sweet Spot calendar, so you can see your full day at a glance.

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Marking Orders as Ready for Pickup

Once you finish baking and packing an order, mark it as ready.
  1. Open the order.
  2. Tap Mark as Ready for Pickup.
  3. The order status updates and your customer receives a notification.
This keeps your customer informed without you needing to send a separate message.
Good to know: Customers receive an automatic email when their order is marked as ready. You do not need to message them separately.

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Tracking Delivery Status

For delivery orders, update the status as you go.
  1. Open the order.
  2. Update the status to Out for Delivery when you leave.
  3. Update to Delivered once the handoff is complete.
These status changes are logged on the order, giving you a clear record of when each step happened.

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Communicating Pickup Details to Customers

Your customers need to know where and when to pick up their orders. There are a few ways to handle this:
  • Order confirmation email — Pickup details you add to the order appear in the confirmation email automatically.
  • Inbox message — Send a direct message through your Knead inbox with specific instructions (address, parking, doorbell info).
  • Client notes — For repeat customers, store standing pickup instructions in their client profile so you do not have to repeat yourself.

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Organizing Your Fulfillment Day

When you have multiple deliveries and pickups on the same day:
  1. Open The Sweet Spot and select the day.
  2. Review all orders scheduled for that date.
  3. Group your deliveries by area to plan an efficient route.
  4. Handle pickups around your delivery windows.
Pro tip: Schedule all pickups for a specific window (like 3pm to 5pm) so you are not interrupted throughout the day. Mention this window on The Board so customers know what to expect when they order.
Still need help? Contact us