Skip to main content

​
Overview

Knead sends emails for order confirmations, invoices, payment receipts, pickup notifications, payment reminders, and inbox replies. If you or your customers are not receiving these emails, this guide walks you through the most common causes and fixes.

​
Common Reasons Emails Go Missing

Most email delivery issues come down to a few usual suspects:
  • Spam or junk filters caught the message.
  • The email address is wrong — a typo in the customer’s email or your forwarding settings.
  • The recipient’s inbox is full and not accepting new messages.
  • Email security settings at the recipient’s email provider are blocking unfamiliar senders.

​
Troubleshooting Outgoing Emails

These are emails Knead sends to your customers — order confirmations, invoices, pickup notifications, and payment reminders.

​
Step 1: Ask the Customer to Check Spam

The most common culprit. Ask your customer to check their spam or junk folder. Many email providers flag messages from new senders automatically.

​
Step 2: Verify the Email Address

  1. Open the order or customer profile in Knead.
  2. Check the email address on file.
  3. Look for typos — missing letters, extra spaces, or a wrong domain (like “gmial” instead of “gmail”).
If the address is wrong, correct it and resend the email or notification.

​
Step 3: Ask the Customer to Add Your Sending Address

Have your customer add the sending address to their contacts or safe senders list. This tells their email provider to trust future messages from Knead.

​
Step 4: Resend the Notification

If the email was an invoice or payment reminder, you can resend it from the order detail page. Tap into the order and look for the option to resend.
Pro tip: When a customer says they did not get an email, ask them to check spam first. This resolves the issue more than half the time.

​
Troubleshooting Inbound Emails

These are emails sent to your Knead inbox at @inbox.kneadapp.co — either directly from customers or forwarded from your personal email.

​
Step 1: Confirm Your Inbox Address

Make sure the sender is emailing the correct address. Your inbox address is visible in Settings. Even one wrong character means the message will not arrive.

​
Step 2: Check Your Forwarding Rules

If you set up email forwarding from a personal account:
  1. Open your email provider’s forwarding settings.
  2. Confirm the forwarding destination matches your Knead inbox address exactly.
  3. Send a test email to verify the forwarding rule is active.
Forwarding rules can break after password changes, email provider updates, or account migrations.

​
Step 3: Look for the Conversation

Sometimes emails arrive but you miss them in your inbox. Open your Knead inbox and scroll through recent conversations. Use search if your inbox has many threads.
Good to know: Emails sent to your Knead inbox address create new conversations automatically. If a conversation did not appear, the email did not reach Knead.

​
When Emails Consistently Fail

If you have tried the steps above and emails are still not arriving:
  • Double-check the recipient’s email address one more time.
  • Ask the customer to try a different email address to rule out provider-specific blocking.
  • Contact us at hello@kneadapp.co with the order number, the recipient’s email address, and when the email was sent. We can investigate the delivery status on our end.

​
Preventing Future Issues

A few habits that reduce email delivery problems:
  • Confirm email addresses at order time. Catch typos before they cause missed notifications.
  • Encourage customers to add your sending address to contacts. This prevents spam filtering from the start.
  • Test your forwarding setup periodically. Send yourself a test email to make sure everything still routes correctly.
Still need help? Contact us