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Overview

Every order in Knead moves through a series of statuses from first enquiry to final delivery. Understanding these statuses helps you track where each order stands and what action to take next.

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The Order Lifecycle

Here is the full path an order can take: Enquiry → Accepted → Confirmed → In Production → Ready → Completed Not every order follows this exact path. Some get declined or cancelled along the way. Each status represents a clear stage in your workflow.

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Status Definitions

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Enquiry

A customer has submitted a request through The Board. The order is not confirmed. You need to review the details and decide whether to accept. What triggers it: Customer submits the enquiry form on The Board.

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Accepted

You reviewed the enquiry and agreed to take it on. The customer has been notified. You can now adjust details, send a quote, or convert it to a confirmed order. What triggers it: You tap Accept Enquiry on the enquiry detail view.

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Confirmed

The order is locked in. Details are finalized, a draft invoice has been created, and the order counts toward your capacity on The Sweet Spot. What triggers it: You tap Convert to Order on an accepted enquiry, or a customer approves a quote you sent.

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In Production

Baking day has arrived. You’ve started working on this order. Moving an order to this status helps you track what’s actively in progress, especially on busy days. What triggers it: You tap Start Production on a confirmed order, or the order appears on The Pass for the current production day.

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Ready

The baking is done. The order is packaged and waiting for the customer to pick it up or for you to deliver it. What triggers it: You mark the order as Ready from The Pass or the order detail view.

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Completed

The customer has received their order. The transaction is finished. What triggers it: You tap Mark Completed after pickup or delivery.

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Non-Linear Statuses

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Declined

You reviewed the enquiry and chose not to take it. The customer receives a notification with your optional message. Declined enquiries are archived and do not count toward capacity. What triggers it: You tap Decline on an enquiry.

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Cancelled

A confirmed order that can no longer be fulfilled — either you or the customer initiated the cancellation. Cancelled orders are removed from The Sweet Spot and The Pass. What triggers it: You tap Cancel Order on a confirmed, in-production, or ready order. See the cancellation guide for details on what happens to invoices and payments.
Good to know: You cannot move an order backward through statuses. If something changes, use the edit or cancel actions instead.

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Filtering by Status

In The Counter, you can filter your order list by status to focus on what needs attention. Tap the status filter at the top of your order list and select one or more statuses.
Pro tip: Start each day by filtering for Confirmed and In Production orders. This gives you a clear picture of what needs to get done.
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