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Overview

Knead is built by a small team of real humans. When you reach out, you are talking to the people who build the product — not a bot, not a call center.

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How to Reach Us

Email us at hello@kneadapp.co. This is the fastest way to get help.

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What to Include in Your Message

The more context you share, the faster we can help. When reporting an issue, include:
  1. Your account email — the email address you use to log in to Knead.
  2. What you were trying to do — a brief description of the action you took.
  3. What happened instead — describe what went wrong or what you expected to see.
  4. Screenshots — if you can capture what you see on screen, attach them to your email.
  5. Device and browser — let us know if you are on a phone or computer, and which browser you use (Chrome, Safari, etc.).
Pro tip: A screenshot often saves a back-and-forth email. Even a quick phone photo of your screen helps.

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Response Time

We respond to every message within one business day. Most of the time, you will hear back within a few hours during weekday business hours (US Eastern time).

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What We Can Help With

  • Account setup and configuration
  • Payment and Stripe connection issues
  • Questions about features and how things work
  • Bug reports
  • Feature requests and feedback
Good to know: We genuinely want to hear your ideas. Baker feedback shapes what we build next. No suggestion is too small.

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What We Cannot Help With

  • Cottage food laws and licensing — regulations vary by location. Check with your local health department.
  • Stripe account issues — if your Stripe account is frozen or under review, contact Stripe directly at support.stripe.com.
  • Tax or legal advice — we recommend consulting a professional for tax and legal questions.
Still need help? Contact us