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Overview

Your Knead inbox gives you a single place to manage customer conversations. No more jumping between email, text, and social media to keep track of who said what.

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What the Knead Inbox Is

The inbox is a built-in messaging hub inside Knead. Customers can send you messages, and you can reply — all without leaving the app. Every conversation is tied to the customer’s profile, so you always have context.

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Accessing Your Inbox

  1. Tap Inbox in the main navigation.
  2. Your conversations load, sorted by most recent activity.
  3. Tap any conversation to read and reply.
Unread messages are marked so you can spot new activity at a glance.

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Your Inbox Email Address

Every Knead business gets a dedicated inbox email address: @inbox.kneadapp.co Your slug is the unique identifier for your business (for example, if your business slug is “sweetbakes,” your inbox address is sweetbakes@inbox.kneadapp.co). When customers send an email to this address, it appears in your Knead inbox. Your replies go back to the customer’s email. The customer never needs to log into Knead.
Good to know: Your inbox email address is ready to use as soon as you create your Knead account. No setup or DNS configuration required.

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How Customers Can Reach You

Customers can contact you through your inbox in a few ways:
  • Email — They send a message to your @inbox.kneadapp.co address.
  • The Board — Messages submitted through your order form land in your inbox.
  • Reply to notifications — When customers reply to Knead notification emails, those replies arrive in your inbox.
All incoming messages appear in the same place regardless of how they arrive.

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Managing Conversations

Each conversation in your inbox is linked to a client profile. This means you can see the customer’s name, order history, and any notes or allergy flags without leaving the conversation. To reply to a message:
  1. Tap the conversation.
  2. Type your reply in the message field.
  3. Tap Send.
Your reply is delivered to the customer’s email address.
Pro tip: Keep your replies short and clear. Confirm the key details — what they ordered, when it is ready, and how they get it. Customers appreciate brevity.

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Staying on Top of Messages

A few habits to keep your inbox manageable:
  • Check your inbox at set times — Morning and evening works well for most bakers. You do not need to respond instantly.
  • Enable push notifications — Get alerted when new messages arrive so nothing sits unread for too long.
  • Use client notes — If a customer mentions something important in a message (an allergy, a preference), add it to their client profile right away.
Still need help? Contact us