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Overview

When you mark an order as “Ready,” Knead sends your customer an automatic email letting them know it is time to pick up. No extra messages to write, no texts to remember.

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How It Works

The ready-for-pickup notification is triggered by an order status change. Here is the flow:
  1. You finish baking and packing a customer’s order.
  2. You change the order status to Ready.
  3. Knead sends the customer an email within seconds.
That is it. The notification fires automatically every time you mark an order as ready. You do not need to toggle a setting or write a message.

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What the Customer Email Includes

The email your customer receives contains everything they need to collect their order:
  • Order summary — The items they ordered and the quantities.
  • Pickup location — Your address or the location you specified for this order.
  • Any special instructions — Notes you added to the order about pickup timing, parking, entrance info, or other details.
The email is clean and mobile-friendly. Customers can read it at a glance on their phone while heading to you.
Good to know: The email comes from your bakery name, not from “Knead.” Customers see a message from you.

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Triggering the Notification

To send the ready-for-pickup email:
  1. Tap the order you want to update.
  2. Tap the Status field.
  3. Select Ready.
  4. The status updates and the email sends immediately.
You can mark orders as ready one at a time or work through your list at the end of a baking session. Each order triggers its own individual email.
Pro tip: Mark orders as ready while you are packing them. This gives customers a realistic arrival window instead of notifying them before you have finished wrapping everything up.

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Setting Up Your Pickup Location

The email includes your pickup location, so it is important to have this set up correctly. Your pickup location comes from your business profile or from the pickup location saved on the order. To set your default pickup location:
  1. Tap Settings in the main navigation.
  2. Open your Business Profile.
  3. Enter your pickup address under the location section.
  4. Save your changes.
If you use multiple pickup locations — a home kitchen and a farmers’ market, for example — you can set a specific pickup location on each order. That order-level location overrides your default in the notification email.

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When the Email Does Not Send

The notification only sends when you move an order to the Ready status. It does not send if:
  • The order is still in a different status (Confirmed, In Progress, etc.).
  • The order does not have a customer email address on file.
  • The order was cancelled before being marked as ready.
If a customer says they did not receive the email, check that their email address is correct on the order. You can also ask them to check their spam folder.
Good to know: The notification sends once per status change to Ready. If you move an order back and then to Ready again, a second email sends. Be mindful of unnecessary status changes.
Still need help? Contact us