Skip to main content

​
Overview

If you see “Card payments and payouts are paused” in Settings → Payments, Knead has paused card payments on your account while we review a payment that was flagged as possible fraud. This is rare, and it is usually sorted out quickly. Most of the time the baker did nothing wrong — someone tried to pay with a stolen card. The pause keeps the problem from growing while a person looks at it.

​
What Is Paused and What Is Not

Paused while we review:
  • Customers can’t pay invoices or storefront orders by card. The Pay now button does not appear on new invoices.
  • Stripe does not send payouts to your bank.
Not affected:
  • Your orders, calendar, quotes, recipes, and customers all work as normal.
  • You can still create and send invoices.
  • You can still take cash, check, or Venmo and record it as a manual payment.
  • Money already in your bank account stays there.

​
What Happened to the Flagged Payment

When a payment is flagged, Knead may refund it to the customer’s card automatically. The invoice goes back to unpaid, and you will see the refund on the invoice. This returns the money before the cardholder has to dispute it, which avoids a dispute fee. If the customer is someone you know and the order is real, don’t worry — once the review is done they can simply pay again.

​
How to Get It Lifted

Email us at hello@kneadapp.co. It helps if you include:
  • Your bakery name.
  • Whether you know the customer who made the flagged payment.
  • Anything unusual about the order (a rush request, an address far away, a customer you have never spoken to).
A person reviews every pause. When it is lifted, card payments and payouts switch back on right away.
Good to know: Going through Stripe setup again does not lift the pause. Only Knead can lift it, so please email us instead.

​
A Softer Case: Payouts Paused Only

Sometimes a payment looks a little unusual but not clearly bad. In that case Knead leaves card payments on and only pauses payouts until a person has looked. You won’t see a notice in Settings for this, and customers can keep paying as normal. If a payout seems late, email us and we will check.

​
Keeping Your Account Safe

A few habits make flagged payments much less likely:
  • Be careful with rush orders from strangers, especially large ones paid in full right away.
  • Don’t run test payments with your own card. Paying yourself is against Stripe’s rules and looks exactly like fraud. If you want to see how checkout works, email us and we will help you test it safely.
  • Be wary of overpayment requests — a customer who wants to pay extra and have you send the difference somewhere else is a well-known scam.
Still need help? Contact us