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Overview

The Board is your public-facing order form. It shows customers what you bake, what you charge, and lets them submit enquiries directly to you.

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What Customers See

When someone visits your Board, they land on a branded page with your bakery name, logo, and product lineup. Each product displays its name, price, and available variants (size, flavor, frosting, and so on). Customers scroll through your offerings and add items to their enquiry. They can select variants, adjust quantities, and leave notes for special requests. Everything happens on a single page — no account creation required.

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How Enquiries Work

After a customer fills out The Board, they enter their name, email, phone number, and preferred delivery or pickup date. They can also add a message with any details you might need — dietary restrictions, event themes, or delivery instructions. When they tap Submit Enquiry, the request lands in your Counter. You get a notification so you can review it right away.
Good to know: Submitting an enquiry does not confirm an order. You review every request before accepting it.

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Customizing The Board

You control what appears on The Board from your product catalog. Any product you mark as Active shows up. Products marked as Inactive or Draft stay hidden. To update what customers see:
  1. Open The Counter and go to your product list.
  2. Tap on a product to edit its details — name, description, price, photo, and variants.
  3. Toggle the product’s status to Active to display it on The Board.
  4. Save your changes. The Board updates immediately.
You can reorder products to feature your best sellers at the top. Seasonal items can be toggled on or off as your menu changes.
Pro tip: Add a clear product photo and a short description for each item. Customers are more likely to enquire when they can see what they’re ordering.

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Sharing The Board

Every bakery on Knead gets a unique Board link. You can find it in your settings or copy it from the top of The Counter. Share it anywhere — social media bios, website buttons, text messages, or email signatures. For more details on distributing your link, see the dedicated sharing guide.

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What Happens Next

Once a customer submits an enquiry through The Board, it appears in your Counter as a new enquiry. From there you can review details, check your capacity on The Sweet Spot, and decide whether to accept or decline.
Still need help? Contact us