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Overview

Knead sends automated email reminders to your customers before their scheduled delivery or pickup. Reminders reduce no-shows, cut down on “when is my order?” messages, and keep your customers informed without extra work from you.

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How Delivery Reminders Work

Knead checks for upcoming deliveries and pickups on a rolling basis using the delivery scanner. When an order’s fulfillment time is approaching, the system sends a reminder email to the customer automatically. Two reminder intervals are available:
  • 24 hours before — Gives your customer a heads-up the day before. Useful for delivery coordination and pickup planning.
  • 1 hour before — A final nudge right before the fulfillment time. Helpful for pickup orders so customers arrive on time.
Both reminders are independent. You can enable one, both, or neither.

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Configuring Reminders

  1. Tap Settings in the main navigation.
  2. Tap Delivery.
  3. Find the Reminders section.
  4. Toggle the 24-hour reminder on or off.
  5. Toggle the 1-hour reminder on or off.
  6. Tap Save.
Reminders apply to all orders with a scheduled fulfillment time. You do not need to enable them per order.
Good to know: Reminders only send for orders that have a fulfillment date and time set. If an order has no scheduled time, no reminder is sent.

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Customizing the Reminder Message

Each reminder interval has a customizable message field. This is where you add context that matters to your customers — parking instructions, gate codes, what to bring, or a friendly note.
  1. Open Settings then Delivery.
  2. Find the message field below each reminder toggle.
  3. Type your custom message.
  4. Tap Save.
Your custom message appears in the reminder email alongside the order details. If you leave the field blank, the email sends with the standard order summary only. Example messages:
  • “Tap the doorbell twice — I’m usually in the kitchen and might not hear a knock.”
  • “Your order will be on the porch table. Text me if you have any trouble finding it.”
  • “Parking is available in the driveway. Come to the side door.”
Pro tip: Keep your custom message short and actionable. Customers scan these emails on their phones. The order summary already covers the what and when — your message should cover the how.

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What the Customer Receives

Each reminder email includes:
  • Order summary — Items, quantities, and total.
  • Delivery or pickup time — The exact date and time from the order.
  • Your custom message — If you wrote one for that reminder interval.
  • Your bakery name and contact info — So customers can reach you if plans change.
The email comes from your bakery name, not from Knead. It looks like a message from you.

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How the Delivery Scanner Works

The delivery scanner is a background job that runs every hour. It checks all confirmed orders for upcoming fulfillment times and triggers reminders at the configured intervals. Because the scanner runs hourly, reminders are sent within an hour of the target window. A “1 hour before” reminder may arrive between 1 and 2 hours before the fulfillment time, depending on when the scanner last ran.
Good to know: If you update a fulfillment time after a reminder has already sent, the system does not send a corrected reminder automatically. Reach out to the customer directly if the time changes.
Still need help? Contact us