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Overview

Quick replies are short, reusable messages you save once and insert into inbox replies whenever you need them. They’re the fast way to answer the questions you get all the time — availability, deposits, “I need a little more info” — without retyping the same words every day. (If you’ve used Knead for a while, quick replies are what canned responses became.)

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Where quick replies live

Quick replies are managed inside the Templates editor at Settings → Templates, alongside the wording for the emails Knead sends. Create, edit, and delete them there. Four come built in and ready to use:
  • Thank you
  • Deposit reminder
  • Fully booked
  • Need a little more info
Edit any of these to match your voice, delete the ones you don’t want, and add your own for the replies you send most.
Good to know: there are no categories to manage anymore. Your quick replies are one simple list, and the picker floats your most useful ones right to the top of the inbox.

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Creating a quick reply

  1. Go to Settings → Templates.
  2. Find the Quick replies section.
  3. Add a new reply and give it a short, scannable name (for example, “Pickup instructions”).
  4. Write the message text you want to reuse.
  5. Drop in merge fields like {{customer_name}} wherever you want Knead to personalize it.
  6. Save.
Your new quick reply is ready to use in any conversation.
Pro tip: write quick replies in a warm, conversational tone. Even though the text is pre-written, it should sound like you leaning over the counter, not a form letter.

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Using quick replies in your inbox

When you’re replying to a customer, open the template picker in the reply bar. It lists your quick replies first, then your lifecycle messages.
  1. Open a conversation in your Inbox.
  2. Click the template picker in the reply area.
  3. Choose the quick reply you need.
  4. Knead inserts the text and fills in the merge fields for that conversation — so a snippet with {{customer_name}} arrives already personalized.
  5. Edit anything you’d like, then click Send.
Good to know: inserting a quick reply never sends it automatically. It drops the text into your reply so you can review, tweak, and send when you’re ready.

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Editing or deleting quick replies

Your quick replies evolve as your business does. To update or remove one, go back to Settings → Templates, open the Quick replies section, and edit the text or delete the reply. Changes take effect immediately in the inbox picker.
Still need help? Contact us