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Overview

Not every order comes through The Board. Customers reach out by phone, text, DM, or in person. When that happens, you can create an order manually so it still flows through your full workflow — capacity planning, invoicing, production, and delivery.

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When to Use Manual Orders

Manual orders are for any situation where the customer does not fill out The Board themselves:
  • A regular calls in with their usual weekly order.
  • Someone messages you on Instagram asking for a birthday cake.
  • A walk-in customer at a market wants to place a future order.
  • You need to create an order on behalf of a corporate client.
Manual orders skip the enquiry step entirely. When you save the order, it goes straight to Confirmed status.

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Step 1: Start a New Order

  1. Open The Counter.
  2. Tap New Order in the top-right corner.
You land on the order creation form.

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Step 2: Pick or Create a Client

Start typing the customer’s name in the client field. If they are already in your client list, select them from the dropdown. If they are new, tap Create New Client and enter their name, email, and phone number.
Pro tip: Adding an email address enables Knead to send the customer invoice links and delivery notifications automatically.

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Step 3: Add Line Items

  1. Tap Add Product.
  2. Search for a product from your catalog.
  3. Select a variant if the product has multiple options (size, flavor, frosting).
  4. Set the quantity.
  5. Adjust the unit price if needed — for example, a returning customer with a standing discount.
Repeat for each product the customer wants. The order total updates as you add items.

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Step 4: Set the Dates

  • Delivery date (required): The day the customer expects to receive their order. This date determines where the order appears on The Sweet Spot.
  • Event date (optional): Useful when the baked goods are for a specific occasion. Helps you prioritize and add context.

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Step 5: Choose Delivery Type

Select Delivery or Pickup. If you choose pickup, Knead uses your configured pickup location. If you choose delivery, you can enter or confirm the delivery address from the client’s profile.

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Step 6: Add Baker Notes

Baker notes are internal. The customer never sees them. Use this field for anything you want to remember — special decoration details, parking instructions, timing reminders.

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Step 7: Save the Order

Tap Save Order. Knead creates the order with Confirmed status, adds it to The Sweet Spot on the delivery date, and generates a draft invoice. From here you can send the invoice, start production when baking day arrives, or make edits as needed.
Good to know: Manual orders do not go through the enquiry step. They are confirmed immediately, so make sure the details are correct before saving.
Still need help? Contact us