> ## Documentation Index
> Fetch the complete documentation index at: https://help.kneadapp.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing and Accepting Enquiries

> Review incoming enquiries and decide which orders to take.

## Overview

When a customer submits an enquiry through The Board, it lands in your Counter for review. You decide which enquiries to accept based on the details provided and your available capacity.

## Where Enquiries Appear

New enquiries show up in **The Counter** under the **Enquiries** tab. Each enquiry displays a summary card with the customer's name, requested date, and the products they selected. A badge indicates how many unreviewed enquiries are waiting. You can also catch new enquiries in [your daily briefing](/your-daily-briefing), which surfaces anything that needs your attention each morning.

## Reviewing Enquiry Details

Tap on any enquiry card to open the full details. You'll see:

* **Customer name** and contact information (email, phone number)
* **Products requested** with quantities, variants, and per-item pricing
* **Preferred date** for pickup or delivery
* **Customer notes** with special requests, dietary needs, or event details
* **Estimated total** based on your listed prices

Read through the customer's notes carefully. If they mention details that affect pricing — custom decorations, allergen-free ingredients, rush timelines — factor those in before deciding.

## Checking Your Capacity

Before accepting, check whether you have room in your schedule. Open **The Sweet Spot** to view your calendar for the requested date. It shows how many orders you already have and how much capacity remains.

1. From the enquiry detail view, tap **Check Capacity**.
2. The Sweet Spot opens to the requested date.
3. Review your current workload for that day.
4. Return to the enquiry to accept or decline.

<Tip>Pro tip: Build a habit of checking The Sweet Spot before accepting any enquiry. It prevents overbooking and protects your baking schedule.</Tip>

## Accepting an Enquiry

When you're ready to take the order:

1. Open the enquiry detail view.
2. Tap **Accept Enquiry**.
3. The enquiry status changes to **Accepted**.
4. The customer receives a notification that their enquiry was accepted.

From here, you can send a quote, adjust pricing, or convert the enquiry directly into a confirmed order.

## Declining an Enquiry

If you can't fulfill a request — capacity is full, the timeline is too tight, or the request falls outside what you offer — you can decline:

1. Open the enquiry detail view.
2. Tap **Decline**.
3. Add an optional message explaining why (this is sent to the customer).
4. Confirm your decision.

The customer receives a notification with your message. Declined enquiries move to a separate archive so your active list stays clean.

<Note>Good to know: Declining with a short, friendly reason keeps the door open for future orders. Customers appreciate the transparency.</Note>

## Related Articles

* [How The Board Works (Your Order Form)](/managing-orders/how-the-board-works)
* [Converting Enquiries to Orders](/managing-orders/converting-enquiries-to-orders)
* [Sending Quotes and Estimates](/managing-orders/sending-quotes-and-estimates)
* [Order Statuses Explained](/managing-orders/order-statuses-explained)

***

*Still need help? [Contact us](mailto:hello@kneadapp.co)*