> ## Documentation Index
> Fetch the complete documentation index at: https://help.kneadapp.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Up Push Notifications

> Get notified when new orders come in or payments are received.

## Overview

Push notifications alert you when something important happens in Knead — a new enquiry, a payment, or an order update. You see them on your phone or computer without opening the app.

## Enabling Push Notifications

Push notifications need permission from your browser or device. Here is how to turn them on.

### On Mobile (After Installing the PWA)

1. Open Knead from your home screen.
2. Tap your profile or settings icon.
3. Go to **Notifications**.
4. Tap **Enable Push Notifications**.
5. When your device asks for permission, tap **Allow**.

### On Desktop (Browser)

1. Open [kneadapp.co](https://kneadapp.co) in your browser and sign in.
2. Go to **Settings** > **Notifications**.
3. Tap **Enable Push Notifications**.
4. When your browser asks for permission, tap **Allow**.

<Note>Good to know: You need to enable notifications on each device you use. Turning them on in your phone does not automatically enable them on your laptop.</Note>

## What Events Trigger Notifications

Knead sends push notifications for the following events:

| Event                 | What You See                                                                   |
| --------------------- | ------------------------------------------------------------------------------ |
| **New enquiry**       | A customer submitted an order through The Board.                               |
| **Payment received**  | A customer paid an invoice.                                                    |
| **Order update**      | An order status changed (for example, a customer messaged you about an order). |
| **New inbox message** | A customer sent a message through your inbox.                                  |

These are the moments that need your attention. Knead does not send notifications for routine system activity.

## Customizing Your Notifications

You can choose which notification types you want to receive.

1. Go to **Settings** > **Notifications**.
2. Toggle each notification type on or off:
   * New enquiries
   * Payments received
   * Order updates
   * Inbox messages
3. Your preferences save automatically.

<Tip>Pro tip: At minimum, keep "New enquiry" and "Inbox messages" turned on. These are time-sensitive — customers expect a response within a few hours.</Tip>

## Troubleshooting Notifications

If notifications are not appearing, work through these steps.

### Check Browser or Device Permissions

Your browser or operating system may be blocking notifications.

**On iPhone:**

1. Open **Settings** > **Notifications**.
2. Find Safari or the Knead PWA.
3. Make sure notifications are allowed.

**On Android:**

1. Open **Settings** > **Apps** > **Chrome** (or Knead).
2. Tap **Notifications**.
3. Make sure they are enabled.

**On Desktop (Chrome):**

1. Tap the lock icon in the address bar on kneadapp.co.
2. Find **Notifications** and set it to **Allow**.

### Check Knead Settings

1. Go to **Settings** > **Notifications** in Knead.
2. Confirm push notifications are toggled on.
3. Confirm the specific notification types you want are enabled.

### Check Do Not Disturb

If your phone or computer is in Do Not Disturb or Focus mode, notifications are silenced at the system level. Knead cannot override this.

### Still Not Working?

1. Sign out of Knead and sign back in.
2. Remove the PWA from your home screen and re-add it.
3. Clear your browser cache and re-enable notifications.

If none of these steps resolve the issue, reach out to us at [hello@kneadapp.co](mailto:hello@kneadapp.co) with your device type, browser, and a description of the problem.

## Related Articles

* [Installing the Knead Mobile App](/integrations-and-setup/installing-the-mobile-app)
* [Setting Up Your Inbox](/communication/setting-up-your-inbox)

***

*Still need help? [Contact us](mailto:hello@kneadapp.co)*