> ## Documentation Index
> Fetch the complete documentation index at: https://help.kneadapp.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments Not Showing Up

> Troubleshoot missing or delayed payments in your account.

## Overview

Payments sometimes take a moment to appear in Knead. Most issues resolve quickly once you know where to look.

## Common Reasons Payments Go Missing

**Stripe is not connected.** If you have not connected a Stripe account, Knead cannot process payments. Customers will see your order form but won't have a way to pay online.

**The payment is still processing.** Stripe payments typically appear within a few minutes. Occasionally, bank processing can cause delays of up to 24 hours.

**The customer did not complete checkout.** A customer may have started an order but abandoned the payment screen. The order will show as unpaid in your dashboard.

**The payment went to a different Stripe account.** If you have multiple Stripe accounts, confirm the correct one is connected to Knead.

## Step-by-Step Troubleshooting

1. Open The Counter and tap **Orders**.
2. Find the order in question.
3. Check the payment status. It will show as **Paid**, **Unpaid**, or **Processing**.
4. If the status is **Processing**, wait up to 24 hours and check again.
5. If the status is **Unpaid**, the customer has not completed payment. Reach out to them directly.

## Check Your Stripe Dashboard

If an order shows as paid in Knead but funds have not reached your bank:

1. Log in to your Stripe dashboard at [dashboard.stripe.com](https://dashboard.stripe.com).
2. Tap **Payments** in the sidebar.
3. Search for the payment by amount or customer email.
4. Confirm the payment status in Stripe.

<Note>Good to know: Stripe payouts to your bank account typically take 2-7 business days, depending on your country and bank. This is separate from the payment appearing in Knead.</Note>

## Verify Your Stripe Connection

1. Open The Counter.
2. Go to **Settings** and tap **Payments**.
3. Confirm your Stripe account is connected and active.
4. If it shows as disconnected, tap **Connect Stripe** and follow the prompts.

<Tip>Pro tip: After reconnecting Stripe, place a small test order yourself to confirm everything works end to end.</Tip>

## When to Contact Support

Reach out to [hello@kneadapp.co](mailto:hello@kneadapp.co) if:

* A payment shows as **Paid** in Knead but does not appear in Stripe.
* Your Stripe connection fails repeatedly.
* A customer confirms they paid but the order still shows **Unpaid**.

Include your account email, the order number, and the approximate payment date.

## Related Articles

* [Contact Support](/faq-and-troubleshooting/contact-support)
* [Common Questions](/faq-and-troubleshooting/common-questions)

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*Still need help? [Contact us](mailto:hello@kneadapp.co)*