> ## Documentation Index
> Fetch the complete documentation index at: https://help.kneadapp.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get in touch with the Knead team for help.

## Overview

Knead is built by a small team of real humans. When you reach out, you are talking to the people who build the product — not a bot, not a call center.

## How to Reach Us

Email us at [hello@kneadapp.co](mailto:hello@kneadapp.co). This is the fastest way to get help.

## What to Include in Your Message

The more context you share, the faster we can help. When reporting an issue, include:

1. **Your account email** — the email address you use to log in to Knead.
2. **What you were trying to do** — a brief description of the action you took.
3. **What happened instead** — describe what went wrong or what you expected to see.
4. **Screenshots** — if you can capture what you see on screen, attach them to your email.
5. **Device and browser** — let us know if you are on a phone or computer, and which browser you use (Chrome, Safari, etc.).

<Tip>Pro tip: A screenshot often saves a back-and-forth email. Even a quick phone photo of your screen helps.</Tip>

## Response Time

We respond to every message within one business day. Most of the time, you will hear back within a few hours during weekday business hours (US Eastern time).

## What We Can Help With

* Account setup and configuration
* Payment and Stripe connection issues
* Questions about features and how things work
* Bug reports
* Feature requests and feedback

<Note>Good to know: We genuinely want to hear your ideas. Baker feedback shapes what we build next. No suggestion is too small.</Note>

## What We Cannot Help With

* **Cottage food laws and licensing** — regulations vary by location. Check with your local health department.
* **Stripe account issues** — if your Stripe account is frozen or under review, contact Stripe directly at [support.stripe.com](https://support.stripe.com).
* **Tax or legal advice** — we recommend consulting a professional for tax and legal questions.

## Related Articles

* [Common Questions](/faq-and-troubleshooting/common-questions)
* [Payments Not Showing Up](/faq-and-troubleshooting/payments-not-showing-up)
* [Order Form Not Loading](/faq-and-troubleshooting/order-form-not-loading)

***

*Still need help? [Contact us](mailto:hello@kneadapp.co)*