> ## Documentation Index
> Fetch the complete documentation index at: https://help.kneadapp.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Linking Conversations to Orders

> Connect inbox conversations to orders so context stays together.

## Overview

When a conversation in your inbox relates to a specific order, you can link them together. This keeps all the context — questions, change requests, confirmations — attached to the right order.

## Why Link Conversations

Without linking, you end up scrolling through your inbox to find the email where a customer asked for extra frosting on order #47. Linking solves this by creating a two-way connection:

* From the **conversation**, you can jump to the order.
* From the **order detail page**, you can see all linked conversations.

This is especially useful when a customer sends follow-up messages about changes, timing, or special instructions after the order is already created.

## How to Link a Conversation to an Order

1. Open the conversation in your **Inbox**.
2. Tap the **link icon** in the conversation toolbar.
3. A list of recent orders appears. Search by order number, customer name, or product.
4. Tap the order you want to link.
5. The conversation now shows a linked order badge.

<Note>Good to know: You can link multiple conversations to the same order. Every email thread about that order stays connected.</Note>

## Viewing Linked Conversations from an Order

1. Open the order from **The Counter** or your order list.
2. Scroll to the **Conversations** section on the order detail page.
3. Tap any linked conversation to open it in your inbox.

This gives you a complete history of customer communication for that order without searching your inbox.

## Unlinking a Conversation

If you linked the wrong order by mistake:

1. Open the conversation in your **Inbox**.
2. Tap the **linked order badge**.
3. Tap **Unlink**.

The conversation returns to its unlinked state. The order detail page no longer shows it.

## When to Use Linking

Linking is most valuable when:

* A customer asks to change an order after it is placed.
* You need to reference a conversation during production.
* A customer has questions about pickup or delivery for a specific order.
* You want a paper trail of everything discussed about an order.

<Tip>Pro tip: When Knead detects order intent and you create an order from the intelligence card, the conversation is linked automatically. You do not need to link it manually.</Tip>

## Related Articles

* [Order Intent Detection](/communication/order-intent-detection)
* [Setting Up Your Inbox](/communication/setting-up-your-inbox)
* [Order Statuses Explained](/managing-orders/order-statuses-explained)
* [Baker Notes on Orders](/managing-orders/baker-notes-on-orders)

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*Still need help? [Contact us](mailto:hello@kneadapp.co)*